Privacy Policy

1. Information We Collect

We collect information in the following ways:

• Registration Data: Full name, email address, username, and password upon account creation
• Profile Information: Optional details such as profile picture, preferred language, and content preferences
• Usage and Viewing Data: Content viewed, watch history, episode progress, interaction patterns, and session duration
• Device and Technical Data: IP address, device model, operating system, browser version, screen resolution, and unique device identifiers
• Payment Data: For premium subscriptions, billing information is collected and processed exclusively by authorised third-party payment gateways; we do not store card or bank details on our servers
• Support Communications: Correspondence you initiate with our support team via email or in-platform channels

2. Purpose of Data Collection

We use the information we collect to:

• Provide, operate, and maintain the StoriesBox.app platform and its features
• Personalise content recommendations and improve your viewing experience
• Process transactions and manage subscription plans
• Send service-related communications including account updates and policy notifications
• Conduct internal analytics to improve platform performance and content offerings
• Detect and prevent fraud, abuse, and unauthorised access
• Comply with applicable legal obligations

3. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. Information may be shared only in the following circumstances:

• With trusted service providers who assist in operating our platform (such as cloud hosting, analytics, and payment processing), bound by strict data processing agreements
• With regulatory or law enforcement authorities where required by applicable law or court order
• In connection with a corporate transaction such as a merger, acquisition, or asset sale, with prior user notification

4. Cookies and Tracking Technologies

We use cookies, pixel tags, and similar technologies to authenticate sessions, remember preferences, measure platform usage, and serve contextually relevant content. You may manage cookie preferences through your browser settings. Disabling certain cookies may limit the functionality of the platform.

5. Data Retention

We retain personal data for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable law. When data is no longer needed, it is securely deleted or anonymised. Users who wish to delete their account and associated data may contact us directly.

6. User Rights

You have the following rights with respect to your personal data:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data, subject to legal retention obligations
• Right to Withdraw Consent: Opt out of marketing communications at any time

7. Children's Privacy

StoriesBox.app is intended for users aged 13 and above. We do not knowingly collect personal information from children under the age of 13. If we become aware that such data has been collected, we will take immediate steps to delete it.

8. Data Security

We employ industry-standard technical and organisational security measures, including SSL/TLS encryption, secure data storage, access controls, and regular security assessments. While we take all reasonable precautions, no system can guarantee absolute security.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Material changes will be communicated through the platform or via email. Continued use of StoriesBox.app following such notification constitutes acceptance of the revised policy. To exercise any of your rights, please contact us at info@storiesbox.app.